Refund Policy

This policy covers LucidFrame monthly subscriptions and one-time AI credit packs. LucidFrame is operated by FOP Yaremko Volodymyr Mykhailovich, an individual entrepreneur based in Ukraine. Your payment receipt identifies the seller and payment provider for your purchase.

For a refund or payment question, contact legal@lucidframe.cc or use the payment-support link on your receipt. Include your account email, transaction reference, purchase date and a brief explanation. Never send a password, full card number or card security code.

Tell us if you were charged twice, did not receive purchased credits or could not access the paid service, so the issue can be investigated.

Refund requests are assessed under the terms presented at purchase and applicable consumer law. The reason for the request, whether the service was delivered and any usage of the purchased credits are considered. A request may result in a full or partial refund, or be declined where no refund is due.

Contact us promptly if something is wrong with a purchase. Any statutory withdrawal period or right to a remedy remains available regardless of our discretionary review process. We do not offer an additional unconditional money-back guarantee.

Nothing in this policy excludes rights relating to withdrawal, faulty services or services not delivered as agreed. Any exception for immediately supplied digital content or services applies only where the legal requirements, including any required express consent, are met.

You can cancel automatic renewal in the editor’s billing settings. Paid access remains until the current paid period ends. Cancellation stops future renewals but does not automatically refund an earlier charge. To request a refund, use the process above.

Monthly credits reset on renewal and do not roll over. Purchased credit packs do not expire, but credits are service usage units and cannot be transferred or exchanged for cash. This does not limit a refund required by law or approved for the original purchase.

A generation recorded as failed restores the credits charged for that job. This is a credit adjustment, not a cash refund. Contact legal@lucidframe.cc if a failed job has not restored your balance. A completed AI result may vary from your creative expectations; concerns are reviewed under the applicable purchase terms and consumer rights.

Approved refunds are processed through the payment provider for the original purchase, which provides confirmation and payment-method information. The time for funds to appear depends on the payment provider and financial institution. For the status of a refund, contact legal@lucidframe.cc or the payment-support team identified on your receipt, with your transaction reference.